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1. What are your office hours?

Public Works/Water: 

Monday-Thursday 7:00 to 4:30

Friday 7:00-3:30. 

Phone (253) 841-5505 

Utility Billing: 

Mon-Tues and Thurs-Fri: 9 a.m. to 4:30 p.m. 

Wednesday: 9 a.m. to 5 p.m.  

Phone (253) 841-5550

2. Who do I call to get my water turned on?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. (Note: Do not call 911 emergency services for this purpose.)

3. How and where do I pay my water bill?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. Online payment options are available.

4. Is my water fluoridated?

Puyallup does not add fluoride to our water, but there is 0.2 parts per million naturally occurring.

5. How do I obtain a Certification of Water Availability?

Contact Engineering Services at City Hall, 333 S. Meridian, 2nd floor, Puyallup WA 98371, phone 253-841-5577.

6. What is the fire flow in my neighborhood?

Contact Engineering Services at City Hall, 333 S. Meridian, 2nd floor, Puyallup WA 98371, phone 253-841-5568.

7. What do I need to do to install a sprinkler System?

Contact Water Quality at 1100 39th Ave SE, Puyallup WA 98374, phone 253-841-5524.

8. How do I find buried utility lines?

Contact Utilities Underground Location Center at 1-800-424-5555 or 811 at least two days before you plan to dig. You may also connect to them through their website. Call Before You Dig

9. Can I read my own meter and call in the readings?

No--there is no need for this as all meters are read automatically every hour via a radio telemetry system.