CityView

Special Message: CityView will be offline for scheduled maintenance on Tuesday, July 5, 2022 from 7 PM to 9 PM. We appreciate your patience while we make updates to the system.


Click here to access the CityView Customer Portal.

Summary

The City has implemented a new online permitting system, which will allow DPS staff to manage permits, code enforcement, and review planning documents all electronically. The software is called CityView, and it will streamline our permitting processes while also providing quality customer service.

Customers can use CityView’s Customer Portal to check the status of their applications, review staff messages, and pay for permits all using the software’s intuitive platform.

The new software replaces our existing permitting software, EDEN. Customer can take advantage of the software’s features, which will increase transparency and decreased permit turnaround times. 


  1. Background

In 2018, the City began exploring options of converting its existing permitting systems into an all-digital online platform. The overarching goal was to find a software that could increase customer response, staff productivity, and data entry efficiencies. In September 2018, an RFP was issued seeking qualified vendors that would be able to provide a comprehensive online permitting system.    

In Fall/Winter 2018, the City selected CityView from the list of RFP submissions. In 2019, DPS staff began working directly with CityView to start the initial phases of the software implementation, with a projected launch for 2020. However, due to COVID-19, the project was delayed. In 2021, DPS staff restarted the project, with a projected launch for December 2021.

On December 13, 2021 at 8:30 am, DPS launched the CityView Customer Portal. Post-launch, all permit applications will be accepted through this software.

  1. CityView Portal
  1. FAQs
  1. Documents
  1. Video Tutorials

Contact

To learn more about CityView, and for questions on setting up an account, please email permitcenter@puyallupwa.gov with the subject line “CityView Inquiry.” You can also call our Permit Services Center at 253-864-4165.